Hi, after clicking the download button, a new page will open. In the window that opens, you need to wait for the download bar to fill. After the bar is full, you can click the download button again and download it. If your problem persists, can you try downloading the files from another browser? If you encounter the same problem, please let us know.
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i tried downloading this file and its grey out can you please help and thank you
Hi, after clicking the download button, a new page will open. In the window that opens, you need to wait for the download bar to fill. After the bar is full, you can click the download button again and download it. If your problem persists, can you try downloading the files from another browser? If you encounter the same problem, please let us know.